Unlock the Power of Customer Conversations with MEGHNAD: Our Cutting-Edge Conversation Intelligence Accelerator
Discovering valuable insights from customer conversations is key to truly understanding your customers. However, many organizations struggle to fully utilize this resource due to the slow and costly process of analyzing conversations.
MEGHNAD, Inxite Out’s Proprietary Conversation Intelligence Accelerator, leverages state-of-the-art Large Language Models (LLMs) and Generative AI to efficiently analyze vast amounts of customer conversations and generate curated insights.
With MEGHNAD at the helm of your customer intelligence processes, you’ll gain a deeper understanding of your customers, enabling you to make informed decisions and stay ahead of the competition.
Don’t let valuable customer insights go untapped. Embrace MEGHNAD and revolutionize the way you understand and engage with your customers.
MEGHNAD Process Flow
Features
Transcription Engine
- Best-in-class Accuracy and Metadata Richness
Offers superior accuracy and extensive information extraction surpassing other solutions in the market.
- Multi-lingual
Transcribes and translates conversations from 35+ languages with Word Error Rate below 20%.
- Noise-tolerant
Deciphers conversations reliably even in the presence of ambient noise and fails safely in extreme scenarios.
- Easy to Integrate
Supports various audio formats and seamlessly connects to AWS and Azure platforms.
Comprehension Engine
- Configurable to Your Needs
Allows business configurations specific to your domain/data for context-specific insights.
- Best-in-class Robustness and Reliability
Manages idiosyncrasies and randomness inherent to LLMs better than market alternatives.
- Responsible and Safe
Offers lineage tracking for every insight provided, ensuring human control in the automation process.
- Flexible
Digests texts of several formats in 15+ languages without any word limits.
Use Cases
Gain valuable insights into brand recognition, reputation, customer experience, and perceived value to assess the overall strength of a brand.
Analyze and compare how customers perceive an organization's products and services in relation to their competitors, providing valuable insights for strategic decision-making.
Identify and prioritize areas of improvement in product offerings by understanding the gaps between customer expectations and the current offerings, driving innovation and shaping the product development roadmap.
Leverage customer preferences, interests, and expectations to take proactive measures that enhance customer satisfaction and exceed their expectations.
Efficiently extract and distil actionable insights from vast amounts of market research data, enabling quick identification of key themes and informing decision-making processes.
Have you tried Meghnad yet?
Get in touch to schedule a demo.